MaltaCat AI
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Transfer to human

Move a live phone call to your team when a person needs to take over.
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Schedule callbacks

Agree a callback window and keep follow-up structured instead of losing the lead.
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Book appointments

Offer approved time slots and reserve a meeting in the schedule you allow.
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Optional integrations

Connect CRM, Shireburn or custom systems only when the project actually needs them.
Never miss a potential customer. The assistant answers phone calls and website chats 24/7, captures lead details, and turns conversations into real follow-up.
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Core workflow

Designed to answer, qualify and convert.

The assistant is built to prevent missed opportunities, collect the right details, and move each enquiry toward the next real step.

Live handoff

Transfer to human

During a live phone call, the assistant can hand the conversation to a real person when the situation calls for human involvement.

  • Useful for urgent and high-value enquiries
  • Can preserve context before the transfer
  • Fits inside the same customer journey
Lead follow-up

Schedule callbacks

When nobody should take the call immediately, the assistant can capture contact details and schedule a callback inside the time windows you allow.

  • Captures preferred callback time
  • Supports structured follow-up by your team
  • Keeps missed calls from becoming missed leads
Calendar-aware

Book appointments

The assistant can offer approved slots and reserve meetings according to the availability rules you define.

  • Suitable for Outlook-based slot logic
  • Stores the outcome in the console
  • Turns conversations into real next steps
Optional setup

Integrations on request

CRM, Shireburn and other external systems are optional. The core product works without them, and custom connections can be added only when needed.

  • Optional, not mandatory for the demo
  • Supports project-specific customization
  • Useful for advanced routing and data sync
Console preview

See how the platform looks in real use.

Preview the console used to monitor activity, review conversations, and work with captured leads after the call or chat is over.

Get in touch

Ready to deploy?

Every project is configured individually — SIP trunk, voice persona, integrations and console access. Reach out and we will take it from there.

Send us a message
FAQ

Common questions

Does it handle both phone calls and website chat?

Yes. The same assistant works across both channels. SIP calls arrive through your existing phone system; the chat widget embeds on any page with a single script tag.

Does it work with my existing PBX?

Yes. The assistant connects over SIP, which is compatible with most business phone systems and trunks available in Malta. We handle the routing configuration during setup.

What happens to calls outside business hours?

The assistant answers 24/7. After-hours calls are handled, lead details are captured, and the outcome is visible in the console for your team the next morning.

Can I try it before committing?

Yes. Use the floating widget on this page to speak with the assistant right now, or sign in with the demo credentials to explore the full console with real sample data.

Are CRM and external integrations required?

No. The core product works without them. Integrations with calendar systems, CRM and other tools are added only when the project actually needs them.

How is conversation data stored?

All transcripts and lead data are stored on EU-based infrastructure. Only authorised users of your account can access the console. No data is shared with third parties.